Simply look for the
logo to enjoy free shipping on selected items throughout the store!Our Promise is to ship all orders in 3 business days. Your order will be shipped with FedEx, USPS, UPS, or Freight Companies. FedEx, USPS, and UPS are carriers we choose for ground shipments, the delivery will be door to door and signature is NOT required.
Oversize or overweight items are required to put on pallet and ship with Freight carriers. All
Freight shipments will be delivered curbside only. Delivery does not include
any services such as residential delivery, lift gate, inside delivery, unpacking, and installing.
If any service is desired, it can be arranged in advance for an additional fee. Simply contact our Sales Personals or Customer Service for quote. For date sensitive orders, or if there is any shipping consideration such as difficulty of access, field is under construction, please let us know ahead.
If you request delivery services directly from the carrier, you may be responsible for additional fees.
To expedite shipments, please contact our customer service rep for a quote. Please note expedite shipping service is a 1 time service. If you are experiencing problem with the unit and would like to request for replacement, or if you simply wants to return the unit, Kitchen of Glam will not authorize any additional expedited service to recall or reship unless customer purchases additional expedited shipping service.
shipments to Alaska, Hawaii, Atlantic, Puerto Rico require a shipping quote and customer
approval before processing. We do NOT deliver to Postal Office Boxes (P.O. Boxes), please always provide a physical address for delivery.
delivered via common carrier may require lift gate service if the destination
facility does not have a loading dock & forklift. For certain equipments the strap or shipping material may be cut and removed from the truck alone with the pallet. For equipments that's over 200 lbs we highly recommend to complete the order with lift gate service,
there will be an additional fee added to your order. Please note that lift
gate is curbside delivery. The driver will unloads the shipment to the curb ONLY. Lift gate service does NOT include inside delivery.
Redelivery or Re-consignment
the freight carrier attempts delivery and no one is available to accept the shipment on the job site, redelivery fees may apply and Kitchen of Glam will bill the customer for redelivery charge before the 2nd attempt. If the redelivery charge is not paid, the shipment will be returned to Kitchen of Glam for refund. The refund will NOT include the amount spent on the entire shipping cost for this order and a 25% restocking fee will apply. Once a
shipment is in transit, additional fees may apply if there is a change
in the delivery address.
Kitchen of Glam go to great lengths to ensure all shipments are packaged properly and
inspected to make sure there is no damage before ship. However, damage and loss may occur in
transit. By the time your shipment is received, it is the customer's
responsibility to follow these guidelines:
For Freight Shipments:
Before signing the delivery receipt (or Bill of Lading), and before the driver departs:
- Verify the number of cartons.
- Open, unpack and thoroughly inspect your shipment for any damage.
damages or shortages are discovered, you must make a notation on all
copies of the freight bill describing the damage or shortage in
is your right to refuse any shipment that shows signs of damage or
shortage at the time of delivery. Please take photographs before you refuse and forward the pictures to www.kitchenofglam.com
signature on the delivery receipt is your acknowledgment that the
shipment was received in GOOD CONDITION and without damage or shortage.
- The driver might rush you to sign the paper work so he can leave. Please know your right and make him wait, take your time to inspect your shipment, and note the driver tries not to give you time to inspect your shipment next to your signature.
Please save all shipping cartons & packing materials before you are 100% sure all the products are in its good condition. If concealed damage is discovered after accepting the shipment, please immediately request an inspection by the carrier, and file a freight claim. Damage claim must be filed within 5 business days.
packing materials are not saved, your opportunity to recover damages
will be restricted. Failure to follow any of the above mentioned
guidelines will also restrict your ability to return merchandise or file
a claim for damages.
The freight carrier is responsible for loss or damage.
shortages or damaged deliveries must be reported to www.kitchenofglam.com within 24 hours of receipt of shipment. Kitchenofglam.com cannot be held responsible for damaged or lost
merchandise that is signed for as free and clear of damage and loss.